Renee W.

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DressLily

Discount Clothing

“DISAPPOINTING COMPANY - NEVER AGAIN!”

11/20/15

After receiving my order and being sorely disappointed with the lack of quality, size issues, and damaged merchandise, I attempted to contact Dresslily via their "online chat" and customer support link. Online chat IS NEVER AVAILABLE. Ever. I tried numerous times of the day. The customer support link is a joke. After clicking on the link for "After sale services - defective items" and filling in my information with the order number THEY PROVIDED and hitting "submit", an error message pops up with incorrect order number.? This happened each and every time during the 20 or so attempts that I made. PLEASE EXPLAIN, DRESSLILY. I believe this site is a scam, and I believe the error messages are purposefully designed to place customers in a continual loop of errors, and frustrate dissatisfied customers into giving up. I spent almost $100.00 for crap clothing from this site and I want my money back. I finally was able to submit a ticket to customer support via their pre-sale question link, receiving a reply back that someone would contact me. That was days ago, and after reading some of the reviews on this site I'm inclined to believe I will never be contacted. I have news for you Dresslily - I will be contacting the BBB, Attorney General's Office, and my credit card company. I will NEVER order from Dresslily again, and will discourage everyone I know from ordering from there. What a scam.

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Thank you

CustomerService R. – DressLily Rep Over a year old

Dear Renee W.

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service