This compnay is a disgrace! I bought a book for my child in Dec. They have been charging by cc $19.95 for 6 months. I called and said they will cancel my membership and refund 2 months. I replied saying I know you have been reported to the BBB and demand full 6 month refund and to speak to the manager. He said 2 minute wait. After 15 min. Of waiting I hung up and received 2 emails from them. One stopping my membership and 2nd refunding 2 months. I am also going to report them to BBB.