I'd been a customer of Comcast's for over 8 years. Never missed a bill or even made a late payment.
At first it seemed that Comcast had made an effort to improve their customer service, but that all went out the window for me when there was a fire in my apartment building. Our unit wasn't affected but the utilities were knocked out so we couldn't live there and my husband and I were made homeless for an unknown length of time. It could be two weeks... it could be a year. We didn't know.
I called Comcast to see what to do and all they could do was put a "vacation hold" on my account... for the low, low cost of $8 per service plus tax per month. I explained to them that I wasn't on vacation; I was homeless! I offered to extend my contract by however many months we were out of the apartment, which actually would've been a better deal for them in hindsight, but they wouldn't work with me. I ended up paying over $80 to them for no service whatsoever. I begged over and over for MONTHS to speak to a supervisor and was told again and again that one would call me when they were available. I never heard from anybody. On my third call, I complained about this fee, only to be told that I should be "grateful" that it's so low! She also said the fee covered "rental" for the equipment even though I owned my own modem and router, yet I was still being charged a "vacation hold" for my internet.
Then, one day, my bill jumped from the $18/mo I was paying for the "vacation hold" to $127! I called in (and had to explain my situation for the umpteenth time because no one put ANY ******* notes on my account) and was told my hold had "expired". I told the woman that I didn't even want this account anymore, but that I'd been trying to speak to a supervisor about this for months and no one would call me. She then put me on hold for 20 minutes, and I had to hang up because I was running out of minutes. Suddenly I get a text message saying that my account has been cancelled and I needed to return the box now! Slight problem... and the reason I had been asking for a supervisor... the box was in the apartment, which was boarded up and inaccessible!
So I go to the "Xfinity store" to see if maybe talking to someone face-to-face would do anything. The guy was really sympathetic and seemed to genuinely want to help but he said there's nothing he could do. He couldn't reopen the account, he couldn't open a new one and link the box to the new account... my choices were 1) return the box, 2) pay $250 for the box, or 3) be placed for collections. Luckily, my husband was able to bribe the maintenance guy to let him into the building (something he could've gotten fired for) so he could retrieve the box, but that took two weeks and I was bombarded by phone calls and text messages multiple times a day, every day, until that happened.
I'm so glad there is now a second provider in my area, because when the repairs are finished and we can move back, there is NO WAY ON EARTH I would give Comcast another dime!
Renee, just to be clear we do have a pets filter & washer dryer. We also do not have control over the market conditions and what is available in your area. Without know the specifics i can not comment further, but wonder if you were looking for a roommate, room or apartment. Did you contact our 24/7 support help desk?