Remery D.

Fast and decent. I ordered a cheap item just to test the site (a bracelet) and chose to pay through COD. 1 week later (I'm from Laguna), I woke up when my phone rang. A guy from Zalora is calling to inform me that he was infront of my house! Got my order, paid the guy and everything went smoothly.

Packaging is in good condition with no noticeable scratches or damage.

I already recommended this site to my family and friends. The only downside I see is the lack of tech accessories and gadgets. Zalora mostly offer apparels, trinkets and small gadgets like watches, headphones, phone cover etc.

I recently tried to purchase an item but made a mistake. Sure enough Zalora is fast at processing my order cancellation and within a week issued me a full refund!

Bought a relatively cheap item just to test it (via COD) and what do you know, they fail to deliver! But whatever! Tried again after 2 months and surprise surprise! Still nothing. But fine! Against my better judgement, I tried for the third time after 3 months. Waiting waiting, another month has passed still no order! Hahaha. FAIL.

Customer service is crap. They don't know sh**. They're just gonna tell you generic things like "It's not within our control." "Please go to branch..." Blah blah blah.

I say about 70-80% of the buyers are unsatisfied with this site. But if you really wanna risk it. Go ahead.