RE E.'s Profile
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Member since: March 2011
1 Review by RE
3/9/11
This is the first time I've ever felt compelled to join one of these groups. With that in mind stay away from IDEELI.COM. Even their own cs representatives expressed disdain with how the company handles itself. Documentation doesn't help and the truth is manipulated to fit their needs. BUYER BEWARE.
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T N. there's an ideeli representative who lives here (responds to all complaints) at SiteJabber. he's commented on almost all the negative posts. you could contact him directly, if you're still in the mind to try to work something out with them.
RE E. I would consider it but I have given them 5-6 avenues for several weeks to address it. At this point I didn't come here to negotiate, I came here to inform unsuspecting customers of my experiences. I even had a couple of their agents "personally" apologize for the actions of their company w/ the comments that they don't agree with the position of IDEELI. I really didn't come here to expect so many other problems with this company but now that I'm here I'm bound to preserve the identity of the kind and understanding agents I communicated with. Thanks for the advice though. I saw his pic and believe he could check his voice mail from a couple of weeks ago and figure out who I am and what my problem is.
Jason F. [Ideeli.com Rep] Hi RE E,
I'm so sorry you feel this way, and very much want to address your concerns. I've also received your previous posts on another forum. Would you be able to private message me with your former ideeli user ID or the e-mail address that was associated with the account so that I may contact you directly? Please know that Customer Service is our top priority. We respond to all member inquiries through our Live Chat portal, social media forums, and via e-mail within a 24-hour period (often sooner). I look forward to hearing from you, and thank you for sharing your feedback.
Best,
Jason Faria
Customer Service Manager
RE E. Careful, these guys bite.
joyce y. what do you mean? did your customer service experience get worse after you contacted them? i wouldn't have any trouble believing it, given the experience i've had...
Jason F. [Ideeli.com Rep] Hi Joyce,
I would be happy to assist you with anything that you may need. If you like please just message me your order number and or concern and I will be happy to look into it ASAP.
Best,
Jason Faria
Sr. Manager Customer Service