So i was studying for a midterm exam in math analysis coming up in a few days right? So i came across TutorVista, and decided to try it out. They immediately linked me with an acad person, and after a few minutes of asking my name and subject, they tried to make me decide on a package before even getting a demo or free trial. I had to actually ask for it multiple times before waiting 5 minutes for an actual tutor. I was given about ten minutes, and after i gave the problem to the tutor, he wasted about five minutes asking for my name, and making me confirm that my problem was too long to solve and that it would only be partially solved because of the time frame. I was fine with that. (The problem i gave the tutor I already knew how to do, but i was testing the person because of all the reviews i saw on this site saying that the tutors gave wrong answers). Although the tutor went through the problem right, he/she basically spent the rest of my five minutes not even finishing the first step. I understand that this is a free trial and it is to see how it works, but with this speed, how long is it going to take the tutor to actually solve the problem? After the session, the acad person kept trying to make me buy packages, insisting that it was "the best tutoring program you can find". LIES.
Dear Redpanda, we apologize for your experience. We do offer free one-time demo sessions to our customers so that they have hands on experience on how our system works. We will escalate your feedback to the academic team and ensure that the issue will be resolved. Thanks.