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rebekah y.

Contributor Level

Total Points
81

1 Review by rebekah

  • TBdress

4/3/14

This was the very worst experience of my entire life.

I ordered an A-Line dress in burgundy from TBDress. When I received this dress, after an extra week of waiting, I opened the package to a bright red dress that was most certainly not an A-Line dress.

When I contacted them about it, I received an email that stated they were out of the office for the next two weeks. I had to wait and never received a reply. I ended up emailing them again regarding this situation. After about seven or eight emails back and forth, with my supplying close to a dozen photos proving that this dress was not at all what I ordered, they told me that they were unable to do anything for me. They said that their product was excellent and I didn't know what I was talking about.

Do NOT order from TBDress. Ever. This was the worst experience - both with the extremely poor quality and the seriously awful customer service.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hello dear rebekah y.
This is tbdress service. If you are not happy with your items from us, after confirmation wrong-item delivered, customer could ask for refund. Please give me your order number so as to look into your order. I am here sincerely wishing to solve your complaint at my effort.

Kinds and regards
tbdress.com service

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