Rebecca S.

I paid for an answer, which I got. Not that it was worth anything. But discovered months later they had used my credit card to bill me over and over again for nothing. I never used the service again, I did not purchase a membership and they have a NO REFUNDS policy. They did finally cancel the recurring charges, but not one cent refunded. Total scam.

I rented a house for 3 weeks. It smelled of mold and I began having asthma attacks. I had to leave the next day. No one would help. I paid $2300 for one night of lodging and had to pack up and go home. Not one cent of refund and VRBO will do nothing about lodging that is unsafe for people with respiratory problems.

I've been the victim of credit card fraud one too many times, so I decided to find out who is responsible since the card companies can't be bothered. Guess what, these jokers won't let me investigate the people who stole my credit card! When I put that I wanted to use it to investigate credit card fraud, they said think you very much your money has been refunded! Good that I verified the location of the address before I gave them my info so I can report that with the phone number.

You need to know upfront how this agency works and what you will get. Their system does not allow you to access your flight online even though you will have the code from the airline. You need to make very certain you are booking the correct date and time as it is very easy to accidentally book the wrong thing. You cannot book your seats and must take whatever the airline assigns you at the last minute or pay 12 to 15 dollars per person for them to book for you. You should be able to call the airlines as soon as you are confirmed with the airline code but that may be difficult or impossible in some foreign locations. If you need assistance or are travelling with a child or really need particular seats due to physical issues you may want to book elsewhere.