I purchased the $9.99 software that apparently can recover any password... you just hover the mouse over what you want uncovered and it should show the password. First they charged me $29.95 ( they said I bought the upgrade version, which I didn't), then the software didn't work on anything. Whenever I moved the mouse over something, instead of showing the password, it would just show the name of the software/website. I immediately asked for a refund and they gave me no problem with that but I had to remind them twice during a two week period to refund me and when I finally received it, they only refunded me $20, instead of the $29.95... so I had to contact them a third time. It was just a pain in the butt and the software didn't do what it was advertising for.