Rebecca N.

This has been the worst nightmare. I ordered a formal red dress that did not fit and my measurements were correct--standard size 4 so it wasn't "a custom order". Their website contains false information under product description. They need to be very specific and explain if US standard sizes are different? I've never had this issue with any other clothing boutiques. Size 4 means size 4 but if this is not the meaning in China then explain it.

I had to file a formal complaint through my credit card company. I returned the dress and waiting on my credit card reimbursement. First of all I like buying pieces that are made in the US or Europe. Their website did not state these dresses are made in China. I don't order anything from China and they need to be specific where these dresses are made.

I do not recommend this vendor and especially for any brides who want their dream dress and best experience ever. Go to a real store and try the dress on, do not order formal or wedding dresses online.

The first person who responded to my email wanted me to give the dress to a friend--can you all believe this? My formal complaint definitely put the right person in charge of my case so it wasn't until Catherine from JJ house was able to assist and respond to my emails and start the process with my refund. She does have good customer service skills.

I cannot comment on the quality of the dress as I was very upset and did not pay any attention to the fabric.

FYI-JJHouse: Please do not state "top solution" as this was not true. As I stated it wasn't until I contacted my credit card company to stop payment. Please teach your colleagues money is earned and formal dresses are not donations/free gifts to friends.