Rebecca B.

I bought a lipstick from seller "Alice" and the color was wrong. I was supposed to get a light mauve (purple) color and received a coral (orange/red) color. Seller would not resend or refund. Opened case with Tophatter over three weeks ago and case is still open. I have tried over and over to get a hold of an actual person but no phone number to call. They send a generic email response to customer support questions. I want to delete the app from my phone but I check the case everyday hoping for a resolution. I am so frustrated. The item is COUNTERFEIT and NOT AUTHENTIC! Why is it so hard to decide?

5/17/16 Update - Still no refund! I had to return item and still trying to get my money back. Tophatter said I need to contact seller to try to get a refund. WHAT? Isn't that why I opened a case? This is soooooooo ridiculous.