- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered from Jinx about a year ago and had no problems. The shirt was too small, I shipped it back and got a larger size and all was well.
This time around, same deal. Shirt is too small, so I send it back. The package took a while to arrive (originally through no fault of theirs), but I contacted their support team about it on multiple occasions across 2 weeks and they continually told me that it hadn't arrived. Finally, someone said it had actually been there for awhile and they were 'airing it out' because the returned shirt had a cologne smell on it (which I find VERY difficult to believe). This tells me the support folks took very little effort to bother checking around the exchange department for it, and the exchange department lazily didn't acknowledge that it had already arrived. Very disappointing lack of communication among the company. They then told me they were going to ship out my new size, though they didn't for another 2 days. The package was shipped a week ago and still hasn't even arrived to my state yet.
Jinx is fine when you order the right size, but I would avoid them otherwise. What a nightmare for a t-shirt.
R D.'s review of JINX earned a Very Helpful vote
R hasn’t received any thanks yous.
R doesn’t have any fans yet.
R isn’t following anybody yet.
Empty.
Hi R. D. I apologize for any confusion. The smell on the shirt most likely came from deodorant when you tried it on. We try to let these items air out so that we can process an exchange. In our return policy it states that if there are strong smells such as cigarette smoke, perfumes etc... then we cannot accept the items back. There should have been notes left on your order so that our customer service team could have made you aware however, that was not done so I apologize for the wait and we have retrained our staff to make sure they are leaving the proper notes. The tracking states that the package was delivered on July 2nd so if you have not received it let us know so we can have it reshipped.