RC T.

I booked at an all inclusive for 3 people. When I checked in it said the cost was only for one person. There was never any indication that this was the case. When I made my reservation I put in a room for 3 people. We ended up paying a lot more and the hotel was wonderful about trying to help us. I emailed booking.com and never heard back from them until I called and emailed 5 days later. The agent I had to speak with was foreign and I could hardly understand her. She kept giggling about my predicament. They have horrible customer service and I will never use them again. They are very dishonest and I now see that a lot of people have had problems with them thus the low rating. I think they should be booking. Scam.