Rc R.’s Reviews of SaferWholesale & more

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Auto Parts

“Called on phone to order a Trace 3024e inverter”

5/24/12

Called on phone to order a Trace 3024e inverter. Craig/salesperson said no problem and took the order. Within 2 hours I visit the web page and determine they do not, sell Trace products. Twice I am on hold for over 10 minutes each time and I give up and email my cancellation of the order. I get a call the next day from "sales manager" who is rude and very aggressive. I explain the problem and he tells me I will have to pay 30%. I explain his company did not sale what I ordered and I would not pay and had called visa and backed up the charges. He kept asking if I had visited the web site and I explained the order was by phone 4 times. Finally he agreed to refund 100%. As I think back over this there must be some hook that if you visit the web site they get 30%.

Why would any business treat a customer this way. They will be in chapter 7 soon.

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Customer-Service S. – SaferWholesale Rep Over a year old

RC,

I do apologize, but due to the fact that we ship products directly from the manufacturer's distribution facility, once an order is placed they charge us a restocking fee. Due to the fact we have such small profit margins this restocking fee is reflected on our cancellation policy. If we can get the manufacturer to waive the restocking fee for us we will reciprocate this and waive the fee for you. I am happy you were able to get a 100% refund.

Thanks,
Artie