R C.

It's amazing how little they care about customer loyalty/satisfaction. After multiple purchases over several years with very few complaints (minus the snails pace shipping) I have been burned beyond forgiveness. Placed an order this week, immediately realized the second I pressed "complete order" that my shipping address didn't update with my billing address. Immediately called customer service, put on hold, was told if I input my number they would call me when I was at the front of the line. Lo and behold no call back. Called next morning- too late to change address, wait until you receive shipping notification, call again and they'll have UPS reroute in transit. Call AGAIN, with shipping notification in hand. Oh too bad, we shipped it with USPS- you're out of luck. NOT a single apology throughout, no offer to help or refund, despite the fact that they are shipping a box cross country from where I currently live. And no option at any time to cancel my order- is that even legal? Companies like this are why I pay for AMex, I am reporting this and will have my credit card company dispute all charges. In the meantime, I'll be telling everyone I know to stay far away- if it seems too good to be true it is. To add insult to injury, the tracking number I recieved doesn't even work! So now I can't even see if whoever does end up with my package bothers to return to sender! The next time I shop with Hautelook will be their liquidation sale.