R B.

My wireless was unsecured, and I tried to make it secure, but I couldn't figure out how to reconfigure it. I could not access the internet at that point, so I called my niece to get the phone number for Linksys. She gave me a phone number which ended up being iYogi. When they answered the phone, I asked if it was Linksys and "yes" was the response. I was then connected to a technician who started working on my problem. After she had worked on it for a while, she said she had to ask her supervisor about it, and then I was told that I had to pay $199 to correct the problem. Of course they emphasized that it included a year of technical support for the computer, an iphone and an ipad. I said I don't have the two later, and I asked if it would be cheaper to just get a new router and fix it that way. They then negated that. I initially paid the fee, thinking that I was dealing with Linksys, and then I asked if there was a cheaper plan. They said I could pay $169 for just the computer. At the end of the session, the technician finally said that iYogi is an independent contractor, not affiliated with Linksys, to which I replied that I had thought I had called Linksys. After the call, I googled iYogi, and it did market itself with the Linksys name on the things that came up. I then called iYogi back and said that I wanted a refund because I was misled, in what really amounts to a bait and switch, and the customer service rep. Said that I would then be charged $59.99 for a one time session. That had never been given as an option before, and I insisted that I get a refund because they misrepresented themselves. I was told that the refund would be processed immediately, but I wonder after reading the reviews on this. I now wonder if I was also foolish for allowing them remote access to my computer. I will certainly be wary next time I need assistance. The one good thing about iYogi was that the technicians were very polite.