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Extremely poor customer service. Long waiting time on calls and no reply to emails.
I purchased a custom watch for my daughter early December, received an email with details listed below but has NOT been shipped. Contacted UPS and they confirm that the package has NOT picked up.
Zazzle has played the part of Grinch and Scrooge perfectly to ensure that my daughter does NOT receive her gift in time for Christmas. Well done in creating disappointment in my house.
Created > Processing > Shipped
Created: 02/12/2014 4:55:49 PM EST
Processed: 02/12/2014 6:10:28 PM EST
Shipped: 08/12/2014 9:58:47 AM EST
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Hi Raymond. We're sorry to hear about your recent experience with Zazzle and the missing watch. We show that our CS team has been in touch with you via e-mail since 12/23. We also see they were able to assist you with this order. We also show this issue has been resolved by our team. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.