First, I've ordered from Midway since 1990. I've spent thousands at Midway. Back then, shipping was free on everything. Then, they started charging for shipping, and were no-longer the "best deal". I stayed loyal, and continued to buy from them because they ship fast, and usually have what I'm searching for. The customer service was good. However, something happened as they grew as a company. They got BIG, but something bad happened. I suspect that they have such a huge market, and they no-longer need to care about their customers. First, I had. 22LR on back-order for over a year, while they sold the exact same. 22LR on their site (for a higher price). I contacted them, but was ignored. About a year later, my back-orders were cancelled by Midway. This upset me, but. 22LR is difficult to find, and in high demand. Then, some of my orders were damaged in shipment due to poor packaging. I complained, and they gave me $5.00 in "Midway Money". I also ordered several airrifles that were clearly defective. I suspect that the airrifles were "seconds" or otherwise refurbished guns. All-in-all, Midway is NOT the best for customer service, their shipping charges are excessive, their prices are higher than Amazon, and they realy don't care anymore. If you want loyalty, get a dog. Midway no-longer get my money.
Hello Ray, We appreciate your honesty here on SiteJabber. We have relayed this feedback to our product management team and continue to strive toward providing excellent service and prices. If you have any questions feel free to email us at wecare@newegg.com.
Newegg Support.
-David