Ray G.

I rented an apartment at 69/2-26 Wattle Crescent, Pyrmont NSW, Australia, On arrival I noticed 2 signs. One on the clothes dryer that said broken do not use and one on the dishwasher that said the same. Not a good start. I started to look around the apartment and had to take photos.
1 Carpet was filthy and stained
2 Cook top was absolutely filthy and not properly cleaned
3. Griller door was broken and full of grease
4. Counter tops in kitchen were stained
5. Walls were filthy, chipped and i=unclean
6. Shower was absolutely filthy. Grouting had not been cleaned for months and was filthy.

I sent all photos to the hosts "support team" who said they could do nothing without permission from the host. I advised that i would not be staying in filth and would vacate the following morning as by this time it was night time.

At that stage I submitted a claim to airbnb attaching photos.

Airbnb's attitude was..., "oh well thats just wear and tear... no refund.
On calling and re emailing airbnb their attitude was one of not caring whatsoever.

Ive rented through airbnb previously, probably 10 times and Id say Ive been happy 6 times out of 10. This latest saga, for me, will mean I will never ever rent through airbnb again.

I have taken to Social media in every sphere I can to warn people of airbnb's attitude if you need to submit a claim.

They advise that they cannot simply just issue a refund.

I wonder why they are there then if not to maintain a quality standard.

If anyone reads this and would like photographic proof of this filthy apartment, I am more than happy to send it as photos are too large to attach in here

They advertised a camera which had appeal so I registered. Of course, no such camera existed despite them saying it had x amount of time before the auction was over.
I asked for a refund twice without response. I'll be going to see my bank tomorrow.
BUYER BEWARE. IT IS NOT A PENNY A BID EITHER