On their website it clearly states that I'll get refunded under the Compassion Exception Policy and it clearly says I'll get discounted 100% on cancellation, refunded or changed fees.
I am in the military and am eligible for this but according to them I still had to pay the cancellation fees.
I asked for a cancellation and refund back and was told I would have to pay $359 in total fees and plus whatever fees they had hid up their sleeves.
I spoke to Richard on the phone and he clearly said " Where are you getting this information from?"
Its on the website, he clearly lied to me. I've bought 5 tickets alone this year through cheapoair.
That was my last ticket I'll ever buy from them.
I'll never do business with them again.
Richard thank you for lying to me don't ever let me find you in person.
After I post this up
Cheapoair will pretend to be compassionate and reply to this review that they are sincere.
Blah blah blah
Con artist
COMPASSION EXCEPTION POLICY (CEP)
Customers serving in the U.S. military, senior citizens, customers between the age of 16-25 or affected by bereavement, customers with disabilities or terminal illness may receive a discount off cancellation, refund or ticket change service fees under this policy, as described below: This is off CheapOair fees, not airline fees. We have tried several times to contact Randy to discuss this further, but unable to connect, and only receive a voice mail.