They have unscrupulous sellers and their policies do not protect the buyer.
I purchased an item from one of their sellers who is apparently not in business. They took purchase money and there is no way to contact them. This was a gift, I was not aware it wasn't received until beyond the 60 day policy window.
A thief is a thief, and the fact this out of business seller is still on their website should tell you a lot about Etsy!