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Randi C.

Contributor Level

Total Points
106

1 Review by Randi

  • Spokeo

11/8/15

I signed up for one profile search for 95 cents and they billed me for $19.95 and said that I didn't cancel my 7 day trial in time. What 7 day trial? I didn't know anything about a 7 day trial. I wouldn't have signed up for it if I had known.

As soon as I found this charge on my account I called them. It was on a Sunday. Surprised they answered. The representative said there was nothing he could do about it because it was my fault. I wasn't giving up. Then he said he could issue me a $9.95 credit. I said no I wanted a full credit. He said no. I asked to speak to a manager. He leaves and comes back and said he spoke to a manager and that he was authorized to issue me a full credit. Said I should receive it within 7 days.

I told him I saw all the complaints from people who are having the same problem I'm having. He said nothing.

Now I must wait to see if I get the credit. What a pain in the a#&!

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Spokeo I. – Spokeo Rep

Dear Randi,

We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue.

Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. We would be happy to issue a full refund associated with your account. Please contact a member of our Customer Care team by calling 888-906-0850 so we can further assist you.

Sincerely,
Spokeo Customer Care

Randi Has Earned 26 Votes

Randi C.'s review of Spokeo earned 26 Very Helpful votes

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