Thumbnail of user ranaf

Rana F.

Contributor Level

Total Points
105

1 Review by Rana

  • Spokeo

11/25/14

Signed up for a free 7 day trial, cancelled the same day. Then a charge for 99cents and $14.95 appears on my charge card. Very uncooperative about reversing these bogus charges. Told them I was going to challenge it with the credit card company and they finally agreed to reverse the $14.95, but refused to refund the 99 cent "activation fee".

Thumbnail of user spokeoi
Spokeo I. – Spokeo Rep

I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up, you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Likewise, during the sign up process you selected a 30 day free trial of the Friends by Spokeo Service which, if left active, will begin to charge a monthly subscription fee of $14.95. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this clear by detailing it on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo

Rana Has Earned 25 Votes

Rana F.'s review of Spokeo earned 25 Very Helpful votes

Rana hasn’t received any thanks yous.

Rana doesn’t have any fans yet.

Rana isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user corinnep76
3/15/24

7 day free trial will automatically be charged 29.95. Didn't even give me an email for the person...

Thumbnail of user dalefaustin
Dale A. reviewed Spokeo
3/9/24

Their website offered free searches, and when I finished answering a long list of questions,...