I bought a night suit which was labelled as Josie by Natori. When it arrived, it was labeled just 'Josie'; there was nothing about Natori about it. The fabric is cheap as is the design. From what I remember everything was returnable. Suddenly these pajamas are labeled not-returnable. If I had know that I would never have bought them. They were not cheap either, cost me 50 bucks.
Hi Raminder,
Thank you for giving us your feedback here on SiteJabber. Typically sleepwear on our site is sold as final sale, but your order confirmation email and your packing slip would have your return eligibility stated. If they both say that the item is final sale, then it would have been stated on the site at the time of purchase. The return eligibility is listed on the site by the item's photo and specification. Although this item was sold as final sale we're always happy to help you by making a one time exception to our return policy if you had contacted the customer service department. The brand Josie by Natori does have a tag that state's "Josie" inside on many of their pieces but the brand is made by parent-company Natori.
If you can please send me a message with your order number and the name of the item I can go ahead and issue you a return label as a courtesy since the item wasn't returnable. I look forward to hearing back from you and sending your return label for a refund back to form of payment. Thanks for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service