Ralph C.

In Nov 2014 I booked a room at a Palm Springs hotel for 1 night (Jan 17,2015) at a price of $88.18. KAYAK replied with a confirmation #.

I arrived at the hotel at 6:50pm on Jan 17, and was informed they had NO RECORD of my reservation and had NO VACANCY!

I phoned KAYAK and spent 90 minutes on the phone and was told at least 4 times it had been resolved and I would indeed spend the night at that hotel as planned.

After 90 minutes, I was then told it might be another hour and still may not get me in, so I hung up the phone and had to seek any available room for the night.

It was then past 8:30pm on a holiday weekend. I ended up spending $167.24 to stay at an absolute dump down the street.

They obviously have no follow up to live up to their end of the deal and should NEVER be trusted.