Rajni c.

This unprofessional driver wangjiku, I requested uber around 9:25. If she don't have idea on pick up location she should not accept the request first of all. But she accepted my request. I wait for her nearly half an hour. I'm giving her directions in the phone very clearly. But she can not able to found me. She even don't know the famous place DMV office of Santa Clara, I stressed her in the phone our famous apartment leasing office is exactly opposite to the DMV office. But still waste driver did not catche me. Finally she is telling that she is going to cancel the trip in phone, but not even cancelled my trip. Because if I cancel the trip I'll get 2$ charge. So I'm waiting for her to cancel the trip. I wait for 15 mins she did not cancel the trip. Until she cancel the trip I can not able to request for another driver. Because she accepted that she can not able to pickup me, then the right thing is she must cancel the trip. But not even its happened in this case. So she has done these many mistakes1) she don't have idea of area where she is going to pick up 2) though I'm giving her clear directions she did not found me
3) she accepted that she can not able to pick up me after my almost half an hour request. But still she did not cancel the trip.
4) because of her unprofessional behavior she charged me cancellation fee. She wasted my precious time.
My request to the management is don't give permission to the such kind of unprofessional and unexperinced drivers to drive the uber. Because customers finally get bad openion and worest experiences with the UBER