I ordered a pair of jeans using the measuring technique indicated on the website. My jeans arrived at least 2 sizes smaller than the specs i had ordered. Trying to contact the customer service department was exhausting. They refused to replace or refund for the jeans, saying that i was not measuring correctly. I tried sending pics of the measurements but every email was returned by they're server as undeliverable. They refuse to admit the jeans were not made properly and will do nothing to compensate me for hte $60.00 i just wasted with their company. I strongly urge anyone to avoid this ripoff site entirely!