The sandviper I received was well built and rides great. Onlubhad one issue with bad throttle which was replaced twice ril we received the correct part with the correct connector. So based on the product performance I would raise my rating from a one tona three. The customer service and operations were problematic at first but everything was satisfied including the shipping charge which they refunded at 50% for the right product I would purchase from them again and be very clear bout shipping expectations.
Hello, im sorry for the inconvenience. Please call in today and ask for the tracking department they will give you a update on where your unit is. 866-606-3991