Rachel W.

"Awful! We ordered a generator before the Sandy storm and paid a huge amount to have it shipped overnight and they didn't even ship it out until three days later and it showed up a week later! They blamed Fed-Ex saying they lost a shipment because they didn't scan any of the boxes into the Fed-Ex system. Really? Do they think people are that dumb to believe that. When I told the lady from Fed-Ex what they said she laughed and said "no our workers are not allowed to leave without scanning every single box in". "I" not the company actually put a tracer on the package and come to find out that's why nobody could find it... THEY DIDN'T EVEN SHIP IT OUT YET! So needless to say it was a little to late when we already got hit with the storm and lost all of our food and had no power. I refused shipment when it finally did arrive and had it sent back for a refund. Also if you email them and want a response GOOD LUCK they never answer your emails. I emailed three times asking where the generator was and nothing! When I call they rush you off the phone and they say they will take care of your problem but the funny thing is they didn't even ask for my account number or order number... so how can they take care of it when they don't even know what order to take care of! WORST EXPERIENCE EVER! Telling you now BEWARE!
UPDATE: I just finally got a response as to when I will get my refund... TWO WEEKS... REALLY? It takes 14 days? Absolutely ridiculous. I have never had a company take 14 days it's always been three or less. So if you need your money back fast. Don't shop here! Had to dispute transaction with credit card company so I wouldn't get charged interest. Today is 8th business day since they received my return and still no refund. Credit card company will take care of it if I don't get it by 14th day... already been disputed!
BIG FAT ZERO!"

BEWARE OF TEXT OFFERS! They sent me a 20% off coupon in the mail and it said text this code to this number for 20% off one item and you will receive your code to use mobile online so I text the code to the number and get a response --"YOU WILL RECEIVE YOUR CODE IN ONE WEEK" Really? One week... I'm trying to buy Christmas gifts... you think I'm going to sit around for a WEEK and wait for a code for 20% off... hahahaha. So I just went to Amazon and found it cheaper anyway. BOGUS!