Rachel t.

After buying two lots of herbs at £10 each, already paying £8 for delivery then told to pay an extra £16 by customs the item became so expensive. I was told by their courrier on a web chat if I no longer wanted to pay then customs they would be returned free of charge so I agreed to do that. Nievely not knowing Iherb were charging me £30 for delivery. When Iherb told me there would be a charge I messaged them and contacted their courrier saying I would keep the herbs and pay the duties. The herbs were at my local depot 10 minutes away but Iherb for some reason then contacted them asking them to be returned to US. Now I have no herbs even though I paid for them. And Iherb are taking no responsibility over their part in this problem. With a web address of uk.iherb.com I did not realise nor feel the need to further look into seen if they were not based in the uk. For a big companie like Iherb I think a little customer service on this issue would have gone a long way! The value is not a big loss but I am upset at how things have not been resolved.