After being both a paid and free customer for many years im still disapointed and frustrated with their 'Customer Service' the PPC business model does not work for us as a business, where as free posting always has. We have had posting revoked previously and tried to force into pay per click. We managed to get our posting back at some complaining and rightly so as we had had no warning or advice on posting. But yet again this has happened without warning and now sales are telling us 'Free postings been revoked forever', yet your quite happy to take our money and set up pay per click. Customer service isnt customer service, its a sales team that want to sell you something whether or not its suitable for your business and have no interest in the customers thoughts or feelings on the matter. Disapointed yet again Indeed.
Resolution to Review: After looking into this advertiser's account, we were able to provide more information as to why the account was no longer able to use our free posting option. The client was able to make the necessary changes to have this feature re-enabled on the account, and is now able to post for free moving forward.