It was unclear that my items were unable to be returned with a refund. When I purchased the item, a note came up informing me that my item is able to be returned. I assumed this meant I could get the money back that I paid for the item. This was an incorrect assumption. You can only get your money back if you paid over $199 for the item and this is at a fee. This is pretty unreasonable that I could ONLY get "gilt credit". After speaking with a customer service rep, I was able to return the item once and then informed of the correct policy. Now that I understand, I do not plan on shopping with Gilt again.