Rachel P.

I have had no phone service for a week now, because the LG Viper that FreedomPop sold me started to malfunction. It constantly cycles through 3 startup screens but never goes to the homepage, and the phone badly overheats with this happening. Factory reset doesn't fix. They told me that if I don't buy another junky phone, I will lose my plan, friends, and number. They refused to transfer my service to a SIM. I'm not going to buy another FP phone because the customer support is nonexistent at best. No legitimate carrier tells you that you MUST buy another junky malfunctioning phone instead of just transferring your service to a new SIM, as I requested.

I made a best offer but they do not reply with a rejection or a counteroffer. After a couple days, I get a form email telling me to call them. It would be better to give buyers direct feedback. If you gave me an immediate counteroffer I might be interested in accepting. When it takes a couple days and you tell me to call, it suggests that my call won't be worth the time.