I was introduced to the site by a friend who had great service and never an issue with her orders. That is the only reason I actually tried the site as i do not feel comfortable ordering online clothes. I am very happy with what I have ordered, the service I received when I had questions. I think you have to be careful and make sure you understand the brands you buy - the items you want - the size charts offered. You take a chance always buying on line since you can not touch or feel. I think this is a great site and will continue to shop... cautiously.