Usually I have had great luck with Tanga. Good quality goods for the price you're paying, definitely better than NoMoreRack which my mother bought some stuff off of, cheaply made poor quality jewelry, the stone was not even set properly and rattled around against the setting.
Right now I am not that thrilled with them, still waiting to hear back in regards to my latest purchase, which arrived short of merchandise. The blurb said you will receive 2 pairs of the tights in the same color. I bought 2 different sets of tights and received ONE of each. I contacted them, got a computed generated message they would look into it and get back to me (I emailed them on Feb 7th) I am still waiting.
Their future business with me hinges on them fulfilling their obligations and making this order right. I have done business with other companies and had issues that were not resolved to my satisfaction, and I no longer do business with them.
When you are doing business online, you only have your reputation, good PR word of mouth, and repeat orders - start ticking off your customers and leaving problems of your own making unresolved and you have lost creditability. They can't see you, talk to you in person, touch the goods - it is all being done in good faith. Spoil that faith and what do you have - less customers, disgruntled customers and customers willing to share their bad service customer rep stories about your company.
Hello Rachelle,
Thank you so much for shopping with us and for taking the time to leave a review. We truly appreciate the feedback!
I am sorry to hear you are missing a portion on your order. :( We hate to hear this and are so sorry you've been affected. We understand these errors can affect our customers in a big way.
Unfortunately, I could not find any of your orders with us using the information provided, but if you could send a private message with the full name, shipping address or email used, I would love to look into this issue further.
If you are unable to do so, please contact our customer service department at the link I will provide below.
www.tanga.com/support
Please don't hesitate to let us know how we could assist you further.
Thanks,
TangaLaura
Customer Service Manager