Rachel L.

I thought I'd write about my experience from a long time ago. I received a skirt that was worn and had crusty stuff on the skirt. I'm attaching a picture of the creases and of the crusty stuff so you can be the judge if this did in fact go to the cleaners like I was told. I hope you can zoom into the crusty part because you can see it well. It's not a part of the pattern, it was hard and white. I'm hoping it was frosting, yeah, we'll go with that for my sanity. When I reached out, they assured me it was cleaned, but would a cleaned dress still have creases from sitting? I am still doubtful. In that same email reassuring me it was cleaned, they said I didn't return a package. It had been 7 days since the package reached them. I kept all of my tracking information and I told them the date and time it reached them and to who, Thanks Ben! For them to say I didn't return a package when it was put into Ben's hands 7 days before the email conversation with them... this is just sad. I hope their customer service is better than what it was and they aren't sending dirty clothes. This is my experience and I hope they are doing their customers better. I left and have not returned.

They are always helpful, understanding and take the time to explain things. I appreciate that from a bank that has no local branches where I depend solely on telephone conversation. They has always fixed any problems I may have had with banking also and make sure that there are no unauthorized purchases on my card. Great company.

I'm completely disappointed with Modcloth lately. Sometimes when a person contacts a rep about a problem, they would like to feel like they are being heard. BUT, lately, I am not being heard. No "I'm sorry, that sucks." OR "I completely understand, I would be frustrated too." An apology or a bit of empathy would go a LONG way, Modcloth.