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I would rate this a zero if only it would allow me to. The customer service writes unintelligible responses, they do not respond to your questions, they take forever to respond whenever the message you send is not in their favor, the only form of contact for US customers is via email (which as I already mentioned is horribly unreliable). It has been since Nov 27th since I have last heard from them. If this ever gets resolved, I do not see ever purchasing from this site in my future. This is by far, the worst treatment and most untimely treatment I have ever received.
Rachel H.'s review of EricDress earned a Very Helpful vote
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Hi dear custom,
I sincerely apologize for the inconvenience you have had.
Could you please send us your email and your order number.If you prefer communicate via phone, that would better, please sent me your phone number.If you want all your information be safety, you could write to us here: info@ericdress.com
I will make sure that our custom service will contact you to solve the problem soon.
Thank you very much for your feedback.
Ericdress team