Rachel G.

I have a love/hate relationship with ThredUp. I have probably ordered from it about 10 times. I love getting my daughter gently used girls clothing from ThredUp. It is a cheap way to buy very cute outfits. For example last year I bought her a like new gymboree Easter dress for $7.99. The girls clothing has always been excellent quality even if it was sold "flawed".
I have also bought some women's and maternity items from ThredUp. Two tops that I recently purchased had small holes in them but were marked like new. I occasionally buy flawed items, but those items have always been marked flawed. Had I known they had holes I would not have bought them since both items were sweaters and I had planned to wear them to work. With sweaters holes tend to get larger. I contacted ThredUp regarding this issue and they never responded. I also purchased maternity clothing from ThredUp and the one item was marked maternity but when I received it it was obviously a nursing top ( the tag said nursing wear). I use the item now postpregnancy, but again I would not have purchased it if I had known it was a nursing top, since I wanted a black maternity top.
My final complaint about ThredUp is that I wish they offered something for customer loyalty. I can always find codes on the internet for 20-30% off but they are only for new customers. It would be great if there were occasionally similar discounts offered to those who purchase frequently. I know they have referral credits, but I don't blog or solicit my friends.
I have never sold to ThredUp so I cannot speak to that part of their service.
I would give them 1 star for customer service, 3 stars for women's clothing, and 5 for children's. Will I continue to shop from ThredUp? Yes, but probably only for my children.