Rachel A.

Booked a sailboat for Offshore Adventure through Groupon I do not often write negative reviews but my experience with this company has been AWFUL! My boyfriend had booked a sailboat for 6 people back in May, and the day of the outing, we received a phone call saying that due to weather, our trip was being cancelled. It DID NOT rain a single drop that day, however it was during a Blackhhawks playoff game, so we were weary... Anyways, upon asking to reschedule, we were told there were no available dates until September and we could not be refunded... We rescheduled for today, September 21st. This morning we received a phone call, again, saying that due to thunderstorms, our trip had been cancelled for a second time. Once again, it DID NOT rain! When we called and asked for a refund they said they do not refund based on weather cancellations and we explained how the weather has been fine both times and they still said no. Now the only date they gave us was for a Tuesday in October... we cannot do this as I am in class. They said if not, we can reschedule for NEXT YEAR! This is by far, the most god awful costumer service we have ever experienced... honestly HORRIBLE! They are refusing to refund us, despite the fact that both times, they have cancelled, not us! I know that they will just continue to claim it was the weather but at this point, any company with morals and decency would offer us a refund