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I have ordered a lot of different items from aliexpress and have been really impressed by the quality and delivery of items. I have had a few crap items but have always got a full refund without any hassle. Fab site.
I paid extra for speedier delivery. This is a joke. Also the price in my local currency quoted on the website was significantly less than the money taken from my credit card. I have queried this but no response.
Just received some of my items. Dear me they are AWFUL!. One item is actually completely different to the pictures on the website. I have emailed to complain but as I haven't had any contact from Zaful (should be renamed Zawful) then I am not holding out much hope. I'm putting it down to a learning experience but please learn from my mistakes. Don't go anywhere near this website.
Tip for consumers:
Best tip - USE ANOTHER WEBSITE
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Dear Rachael,
I want to start by thanking you for notifying us about the issue.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
Our team has reviewed your complaint and will offer you a solution. Could you please provide us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best regards,
Zaful.com Customer Service