Rachael C.

Don't use Booking.com they are a sham, misleading their customers through false advertising. Avoid at all cost. If they are going to advertise a best price guarantee they need to honor the best price if an equivalent is found cheaper elsewhere, and of course they won't. Their communication on the matter has been exceptionally poor, poor English with some sentances unreadable. We have referred them to the advertising standards agency so they can investigate the legality of their best price guarantee advertising and hopefully they will be made to remove this from all of their advertising as it is untrue and misleading and so no one else will actually be conned it to booking with them under the illusion they will be getting the best price and don't shop around. Shop around Travel Republic are way better, much easier to deal with and often cheaper!