Rachael A.

I just cancelled my account with them. First off, although their shoes look cute online, most of them don't fit properly. I've purchased heels, boots, flats, and wedges from them, and all of them look adorable, but don't fit properly. Also, they say you can cancel online, but then when you try to cancel, you have to call them. I waited on the phone for 20 minutes this morning, and then another 10 this afternoon. I've sent them 2 e-mails, both with no response. I think you can find better deals on the discount rack of your local DSW. The charge on my credit card is supposed to come out tomorrow, but it had better not since I just called and cancelled.