quentin h.

This website has system problem in taking orders. I place an order for a suit in size 36S, they shipped me a size 44R (a 6 grades in difference!). When I called their customer service, the rep shown no care of customer satisfaction, he kept saying it was me made a wrong order thus I have to pay for the return cost (which is about 20% of the deal). I am sure I in no way would make such mistake when placed the order. Late after spoke to the rep, I wrote a email to their customer service, the reply also insists that they will not give me the full refund."Unfortunately, we cannot issue full refund for the said item, as we would not make any changes to order once placed."