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Queeny L.

Contributor Level

Total Points
83

1 Review by Queeny

  • LiveCareer

4/18/15

Yes, it may be helpful to help you resume once, and then you don't use their "self-service" again. Without keeping you in the look of their service through emails or updates, they will charge you $40 a month plus extra little charges here and there ($1.19, $. 03, $1.00). I called to cancel and get a refund only which they did for one month, the others they don't refund back after I told them that I didn't use it again and that their service was not helpful.

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Laura T. – LiveCareer Rep

Hi Queeny L.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. As an international company, LiveCareer processes payments through LiveCareer UK, Ltd. With its offices in London, England. Some banks charge an international transaction fee, even when the charge is in US dollars. These fees are charged by your bank and not LiveCareer.

The refund that we processed was a courtesy credit. Unfortunately, that is the maximum that we can refund. We do state clearly on the sales page that the subscription auto renews on the 15th day if not canceled. We also mention this on every page in the payment process as well as in the order confirmation email we sent you after your purchase.

We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.

Best regards,

Anna

LiveCareer

Queeny Has Earned 3 Votes

Queeny L.'s review of LiveCareer earned 3 Very Helpful votes

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