P W.

I purchased 5 items on Dresslily approximately a month and a half ago. I was sent an email within a couple of days stating that two packages were being shipped, my order had been split into two different deliveries unbeknown to me.

The first thing I noticed was that the delivery tracking ID did not work on their website. It kept showing "item cannot be found". Secondly, when I clicked through to the tracking company who was supposedly managing the delivery, it was in all chinese characters so i couldn't read it. I was surprised as everything else related to Dresslily was in English.

I contacted dresslily to advise that the tracking ID did not work and asked for further information about the delivery as I couldn't read the chinese characters. They responded 5 days later with a template email stating the delivery details again, as per the first email I received.

It's been a month and a half now and three days ago i received another email stating that the delivery was on its way. I responded to the company stating that I was going to contact paypal to have the delivery disputed as I did not believe that they were legitimate and asking for their feedback. I received no response.

Two days ago I created a dispute with Paypal to have the item investigate the delivery so that I could look to get my money back if it was not legitimate. As Dresslily did not respond to my email i decided to escalate it to a dispute claim which means that if the company does not respond I can get my money back.

Well, this morning I received an email from Dresslily stating that they had contacted their "colleague" and cancelled my delivery and if I did not cancel the dispute with paypal they would not send the delivery. Amazing, considering it was a month ago that they first emailed me to tell me that they had started the delivery. What a bunch of liars.

I contacted Paypal immediately to find out what I should do next to ensure that I was covered. Paypal made it clear that I should not cancel the dispute as it was Dresslily's responsibility to respond to Paypal in order to show that they are a legitimate seller. If I did cancel the dispute then I would have no way to recover the costs as a cancelled dispute cannot be re-opened with Paypal.

I would not suggest to anyone to purchase from this company as it is a scam. I made a mistake as I was purchasing from legitimate stores such as Hollister and Asos and clicked through a link from facebook. I will also be contacting Facebook to find out what i can do to stop the ads being posted on Facebook.