Putney P.

On the face of it this online car hire company looks like great value. But beware, it really isn't. Recently booked a car to collect at Faro and drop off at Lisbon. Made the two destinations very clear and they offered me a complete price, with nothing to pay at the rental desk. Was very irritated on the way by having to opt out of extras - that's sharp practice. Got my voucher only to be told that I would have to pay up to €170 to the car company to cover costs of using two destinations - something that I had specifically covered in my application. This would have made the cost of the booking significantly more expensive than the competition, so no wonder they wait until you have confirmed with your credit card before they tell you!

The next day I sent an email asking to cancel the booking, only to be told that they will hang on to my money for 45 days.

Feeling really good about these guys...