Puja N.

Terrible service. 6 months in and the unauthorized accounts they allowed someone to open under me using my ssn but with a very misspelled name different email different address and different phone number is seriously some terrible security on their end. And they still haven't resolved my issue. Keep telling me to wait every month that I call. Definitely not a company I ever want to deal with again. Quick to add debt to your credit report that doesn't belong to you but not as eager to remove the debt

Used to love using fashion nova to get some outfits for special occasions. My last three orders have been large and all have taken so long to get here. I have to constantly send out emails to make sure they ship and it's annoying to see two day shipping when it really is more like two weeks or more! They used to be true to their word and shipping was always on time but it has gradually been becoming a longer wait with each order. At the same time customer support is not as attentive and helpful as they were. Why pay for shipping at all if it isn't actually two days? Definitely going to start looking elsewhere for my clothes. This is getting ridiculous. This website will be a last resort kind of option from now on

I was extremely annoyed with the service provided. I was given a certain rate over the phone during booking and when I received the charges on my card it was more than I agreed to. When I contacted them they told me they will have billing contact me back after it was looked into. Never received anything back! I emailed them again and they asked me to call. When I call in, the lady on the phone just tells me there is nothing they can do and that seat selection is an extra charge. No one told me that on the phone and I didn't care for seat selection. It was clearly the reps. Fault for not informing me about the extra charge. INSTEAD they sent me the first confirmation by email with the correct price and then resent another set of email ls with the charge of seat selection included and told me its basically my fault for not checking the second email. Why would I bother to check the same confirmation email again? WILL NOT USE AGAIN. That's definitely cheating customers out of money and the customer service is useless. They told me they will send my feedback in about the reps telling customers about all additional charges but I work in customer service and that doesn't help with anything nor does it get me my money back.