Basically comes down one thing, we placed an order as we had before with identical info as per previous orders, order was not received so a dispute was filed, what a waist of time, they simple replied saying records showed item was in my country and so it must have been delivered, 2nd dispute again a huge waist of time with them saying were releasing funds to seller but that we could forward our comments... very flaky organization with no support whatsoever to the buyers!