Homeaway is awesome. You deal with the home owner and homeaway you just pay to put the vacation home on. The people are very helpful I never had to wait to talk to someone at homeaway plus you talk to a real person! So the negative rewiews would have to be lack of communication. With the people who are trying to rent. Ask questions most homes you pay the cleaning lady and you bring your own lines. I think it's stupid to bring your own linens but you do at some homes. So bottom line homeaway is awesome