P S.

I've been ordering from ASOS for about a year and I've never had any complaints. I actually wrote a review here a few months ago about how amazing their website is, but now I feel really stupid for writing it. I placed my order with them on December 1st, when they had a Cyber Monday sale. My order conformation came right away without a problem, like it always has. They sent me the order update saying that my package has been shipped on December 7th, which is normal, every time I've ordered with them, they've shipped it out exactly 7 days after I place my order and it ALWAYS comes on the expected delivery date, or a day or two before. They never give me a tracking number, which I found strange the first time I ordered, but it never was a problem because it would always come on the expected delivery date. The expected delivery day was December 16th. The 16th passes, no package. The next few days after that, no package or delivery notice. So I start getting worried. I call my local post office where I always receive my packages if I miss the mail man, they don't have it. I checked with my neighbour that has signed for my packages in the past, she doesn't have it. So I contact ASOS through their website and tell them that I have not received my order and ask them to give me a tracking number so I can try to locate the package myself. I also tell them I checked with the post office and anywhere else it may have been and it's nowhere. They send me an automated email right away that tells me to check with my neighbours or any "safe place the driver may have left your package" and that if the package did not get sent through a "trackable service" that there is no tracking number. I tell them again that I checked those places and there's still no package and ask them what I should do now. Then I get an email from an actual person, he tells me to again check with my neighbours and around my building, or just wait until December 25th to see if it comes, and that since the package was not sent through a "trackable service", they don't have a tracking number and they can't locate my package…… What? At least THEY should have a tracking number… they're telling me they just send out the parcels without any way to track them? They just send them off and hope that they get to the customer without a problem and if there IS a problem, there's no way for them to track it….? Sounds super fishy to me. So I call Canada Post customer service and I tell the lady there what happened. She tells me that she can't do anything for me without the tracking number and that there's no way that ASOS wouldn't have gotten a tracking number, every single parcel that is shipped by Canada Post has a tracking number…. She also tells me that until the parcel is in MY hands personally, the sender is responsible for it. I'm not sure why ASOS is saying that they don't have a tracking number…. It makes no sense. I don't know what kind of sh** is going on in their delivery services, maybe at the warehouse or their head office, I don't know… maybe they're just flat out lying to me about not having the tracking number… but whatever it is, it's completely unacceptable. I have a feeling they just don't care about their customers and as soon as the merchandise has left their warehouse, it's not their problem. Since I don't need the items I bought right away (I didn't buy them for Christmas or the holidays, thank god….) I will be waiting until December 25th to see if they arrive. If by the end of that day I don't have them, I will be asking them for a refund. Great way to spend my Christmas… So I hope that they come because apparently, according to a lot of these reviews, refunds with ASOS are a nightmare, but at least VISA is more helpful and if all else fails I will be going through them. Thanks ASOS, for not caring about your customers. It actually pains me to say that I will NEVER be shopping there again, it was my favourite place to buy clothes from and I had so many things in my "saved items" that I just won't buy, ever. Their selection and everything about their website was the best, but their customer service and fishy "no tracking number" policy has turned me completely off. They lost a loyal customer today.